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1. General Terms

Please read these terms and conditions carefully before using the services provided by Amazing Neon (AMARE LIMITED) ("Seller"). By using any services or ordering products from our store, you ("Buyer") acknowledge that you have read, understood, and agree to comply with the following terms and conditions.

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2. Ordering and Payment

2.1 Quotations

All quotations provided by us are valid for 7 days from the date issued. Prices may be subject to adjustment after this period due to cost or other factors.

We reserve the right to change displayed prices at any time. If such changes occur, we will notify you before confirming your order.

In case of pricing errors, we reserve the right to correct the price and notify you prior to order confirmation, allowing you to decide whether to proceed with your purchase at the corrected price.

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2.2 Orders

All transactions are processed in Hong Kong Dollars (HKD).

Any bank fees or third-party charges incurred during payment processing shall be borne by you.

Orders will only be processed upon receipt of your deposit or full payment. Placing an order indicates your acceptance of all included terms.

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2.3 Purchasing Products

All product prices and discounts are subject to current store information.

Customized products are newly produced upon order placement, typically requiring 10-14 days, excluding rush orders or bulk orders. Production timelines provided are estimates, and we cannot guarantee exact delivery dates. We are not responsible for any losses due to production or delivery delays.

Once an order is placed, production begins immediately and cannot be canceled. We do not accept returns or issue refunds.

Ownership of products remains with us until full payment is received. We reserve the right to sell any products rejected upon delivery.

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2.4 Product Quality

Our designs are created by local designers. We can provide preview designs for neon signs upon request. Additional vector files or design services incur extra charges.

Products are manufactured in our factories and undergo multiple inspections to meet quality standards.

All neon signs (including LED neon signs and EL neon signs) are handmade. Acrylic backboards may contain minor glue marks, waterproofing materials, or scratches. These are not considered defects, do not affect product functionality, and do not qualify for returns or refunds. By placing an order, you accept this possibility.

Due to the flexibility and thickness of neon lights, slight adjustments may be necessary during production. Final products may differ slightly from provided design images. By placing an order, you accept this possibility.

Color differences may occur due to varying computer or phone screens and environmental conditions. Product images and design previews are for reference only; actual products prevail.

Rental products may exhibit natural wear and tear. By placing an order, you accept this possibility.

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2.5 Delivery and Collection

We will notify you for collection once products are ready. Products may be stored temporarily for up to one week; additional storage fees apply thereafter.

We offer in-store pickup and delivery services:

• In-store Pickup: By appointment at our San Po Kong office. Products can be tested on-site; any issues will be addressed immediately.

• SF Express: Typically for small items. SF Express handles packaging and calculates shipping fees based on product size and destination. Immediate inspection upon receipt is recommended; any issues should be addressed directly with SF Express.

• Lalamove/GOGOX Instant Delivery: Typically for small items with scheduled delivery. Fees depend on destination.

• Lalamove/GOGOX Van Delivery: Typically for large, bulk, or fragile items. Fees depend on size and destination. (Additional charges apply for doorstep delivery.)

We are not responsible for any damages, delays, or losses during transit. By choosing a delivery method, you accept these risks.

Free delivery within Hong Kong is offered for single orders over HKD 5,000 (excluding additional fees such as doorstep delivery or parking). Orders below HKD 5,000 incur shipping fees, payable directly to the delivery personnel upon receipt.

 

2.6 Warranty and Maintenance

We offer a 6-month product warranty. Extended warranties are available for an additional charge.

Proper installation must follow provided instructions. Warranty void if other transformers or wiring are used. We are not liable for short circuits or incidents due to improper installation.

Warranty covers only products installed and maintained as instructed. Damages due to transportation, modification, misuse, negligence, accidents, theft, poor maintenance, intentional damage, water, chemicals, or substances are not covered.

Defective products will be repaired or replaced. If irreparable or unavailable, we will offer comparable replacements.

We do not replace or refund products worn from regular use and natural wear and tear.

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3. Seller's Rights

We bear no liability if unable to fulfill orders due to uncontrollable events, including natural disasters, fire, flood, accidents, riots, war, government actions, embargoes, strikes, labor difficulties, equipment failure, or other circumstances beyond our control.

We are not liable for any loss of income, profit, goodwill, indirect losses, third-party claims, misrepresentation, or other unspecified damages related to your purchase or use of our products. We are not liable for health issues arising from using our products.

We reserve the right to amend these terms at our sole discretion.

In case of disputes, our decision shall be final.